You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
Certain items are exempt from being returned, including perishable goods, personalized/customized products, and items marked as final sale. Please contact us if you're unsure whether your item is eligible for return.
To initiate a return, please email our customer service team with your order details. You will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable for returns that are not the result of our error. If you received a damaged or incorrect item, we will cover the return shipping costs upon verification.
Some banks and credit card companies may require additional time to process and post the refund transaction. If you haven't received your refund after 10 business days, please first check with your bank or credit card company before contacting us.
If you haven't received your refund within the expected timeframe, please follow these steps:
We will investigate the matter and work with the payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Trendtoe
Address: 4433 Lewis Street, Chicago, Illinois
E-Mail: [email protected]
Phone: +1 773-571-4310
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CST, excluding major holidays.
